returns policy

At The Glow Co. Aesthetics & The Glow Co. Cosmetics, we strive to provide you with high-quality products and an exceptional shopping experience. However, if you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.

1. Eligibility for Refund: You may request a refund for items under the following circumstances:
•    The item is defective, damaged, or arrives in an unsatisfactory condition.
•    The item received is different from what was ordered.
•    You have changed your mind about the purchase and wish to return it within the specified return period.
 

2. Return Period: You have 14 days from the date of delivery to initiate a refund request. After this period, we may not be able to process your refund.

3. How to Initiate a Refund: To initiate a refund request, please follow these steps:
•    Contact our Customer Support team at support@theglowcoaesthetics.com.au within the specified return period.
•    Provide your order number and details about the item(s) you wish to return.
•    Our Customer Support team will guide you through the return process, including any necessary documentation and shipping instructions.

4. Return Shipping: For eligible refund requests, we will provide you with a prepaid return shipping label or cover the return shipping costs. Please follow the return instructions provided by our Customer Support team.

5. Refund Processing: Once we receive and inspect the returned item(s), we will process your refund. The refund will be issued in the original form of payment used during the purchase.

6. Refund Timing: Refunds will be processed within 7 business days after we receive the returned item(s). Please note that the time it takes for the refund to reflect in your account may vary based on your financial institution.

7. Non-Refundable Items: Certain items may be non-refundable due to hygiene or safety reasons. These items will be clearly indicated on the product page.

8. Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the refund process outlined above and place a new order for the desired item.

9. Contact Us: If you have any questions or concerns about our refund policy, please don't hesitate to contact our Customer Support team at support@theglowcoaesthetics.com.au.

Please note that this refund policy is subject to change without prior notice. We recommend reviewing this policy before making a purchase. Your satisfaction is important to us, and we are committed to ensuring a hassle-free and transparent refund process.

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